So if you ever chat with me in IRC or IM, then you know how annoyed I've been with Time-Warner Cable. We're paying a huge amount for our service (two DVRs, digital channels, the HBO package plus internet) and we have to deal with daily reboots, lockups, pixelization and data loss, etc. on the television. It's just outright sucked.
So when I heard that U-Verse was available in our area, and after talking with someone at work who has it, I thought I'd finally found an out. I heard good things about the quality of service, about their channel line and all. And when I priced out what I wanted, I was able to get more out of them (a third receiver so the boys could watch TV in their room, a four tuner DVR with greater storage) for less money (a savings of nearly $30/month)! So I ordered things and scheduled it to be installed over our holiday break from $COMPANY.
Well, things never go that easily, do they?
The installation was to be done on Tuesday, the 29th. So on Monday, the 28th, a technician came to make sure the wiring outside of the house was fine. And he reported nothing wrong. He put a new network box on the side of the house and left.
On Tuesday afternoon the inside tech showed up to do that part of the installation. He came in the house, I showed him how I wanted things hooked up, and he got to work. But, after two hours, he stopped and said the uplink signal was too weak. The data coming our house was fine, but the connection going
back to AT&T was too weak. So he said another outside technician would have to come but that he wouldn't be there for a few hours. Then he left since he couldn't wait at the house for that long. The other guy showed up after about two hour. But he didn't have good news.
He said he'd been in our neighborhood recently and that he wasn't able to hook up another neighbor's house for U-Verse. So there's a
-1 on AT&T for not letting me know that a recent install in my neighborhood had failed. After all, we're all on the same network box and loop so if they can't get it then I wouldn't be able to get it.
After looking over the wiring and all, the technician concluded that there's a patch of wiring somewhere between our house and the big junction box about 3/4 miles away that's the problem. Something about the bonding on the wire not being good enough for U-Verse.
So the conclusion is that, until AT&T replaces that wiring, we're stuck with Time-Warner Cable. Which outright SUCKS.
I'm quite disappointed, but I'll still be switching to AT&T after my Sprint contract ends. I just wish I could have consolidated everything into the one bill WRT cable, internet and mobiles.
a wimax service called Clear is coming to our area 